Behavioral Interview Questions -Conflict management and Decision Making

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  • Conflict Resolution
    – Describe a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.

  • Customer Orientation
    – How do you handle problems with customers? Give an example.
    – How do you go about establishing rapport with a customer? What have you done to gain their confidence? Give an example.
    – What have you done to improve relations with your customers?

  • Decision Making
    – Discuss an important decision you have made regarding a task or project at work. What factors influenced your decision?
    – Everyone has made some poor decisions or has done something that just did not turn out right. Has this happened to you? What happened?
    – Give an example of a time in which you had to be relatively quick in coming to a decision.
    – Give an example of a time in which you had to keep from speaking or not finish a task because you did not have enough information to come to a good decision. Give an example of a time when there was a decision to be made and procedures were not in place?
    – Give an example of a time when you had to be relatively quick in coming to a decision.
    – Give me an example of a time when you had to keep from speaking or making a decision because you did not have enough information.
    – How did you go about deciding what strategy to employ when dealing with a difficult customer?
    – How do you go about developing I information to make a decision? Give an example.
    – How do you involve your manager and/or others when you make a decision?
    – How have you gone about making important decisions?
    – How quickly do you make decisions? Give an example.
    – In a current job task, what steps do you go through to ensure your decisions are correct/effective?
    – Tell us about a time when you had to defend a decision you made even though other important people were opposed to your decision.
    – What kind of decisions do you make rapidly? What kind takes more time? Give examples.
    – What kinds of problems have you had coordinating technical projects? How did you solve t hem?
    – What was your most difficult decision in the last 6 months? What made it difficult?
    – When you have to make a highly technical decision, how do you go about doing it?

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